Catalogs

Catalogs group products for WhatsApp commerce. A catalog can stay local in Socialone or link to a Meta catalog for WhatsApp browsing and product messages.

Create or Edit a Catalog

• Name: required catalog name.
• Description: optional internal description.
• Currency: catalog currency, such as INR, USD, EUR, GBP, AED, SGD, AUD, or CAD.
• Products: select products for the catalog. Search by product name or retailer ID and filter by type or stock status.

WhatsApp / Meta Linking

• WhatsApp Account: optional. Leave empty for a local-only catalog.
• Meta Catalog: choose a fetched Meta catalog, paste a Meta catalog ID, or create a new catalog on Meta.
• Meta catalog vertical: if the catalog needs to connect to WhatsApp, it must be a commerce catalog. Do not use a non-commerce Meta catalog for WhatsApp product or catalog messaging.
• Business Manager ID: appears only if Meta requires it while creating a catalog.
• Sync from Meta: imports the latest linked catalog data from Meta.
• Show on WhatsApp / Hide from WhatsApp: controls storefront visibility for the linked catalog.

Common Blockers

• No WhatsApp accounts: connect a WhatsApp account in Settings before linking a catalog to Meta.
• Catalog name required: add a name before moving past the first step.
• Catalog not visible: link it to WhatsApp and use Show on WhatsApp.

Related Docs

• Products
• OMS Settings
• Viewing & Filtering Messages