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Auto Replies With Sia

Auto‑Replies with SIA

SIA can automatically respond to inbound messages while maintaining your brand voice. Configure Auto Replies in Settings and use Agents for advanced routing.

Overview links: Documentation Home · Settings Overview

Auto Replies apply to inbound messaging channels. For comments and reviews, use Agents to automate responses.

Where to Find This

  • Settings → Auto Replies.

Settings Quick Map

  • Settings → Auto Replies: configure guardrails.
  • Settings → SIA Context: brand tone and guidance.
  • Settings Overview

Where to Configure

  1. Go to Settings → Auto Replies.
  2. Toggle Program enabled to start or pause automation.
  3. Choose a reply mode and configure guardrails.
  4. Click Save changes.

Reply Modes

  • Instant acknowledgment: Sends a single‑line branded receipt immediately.
  • Basic follow‑ups: Guardrailed short replies with strict limits.
  • Full conversation AI: Longer responses that can reference CRM or ticket context.

Instant Acknowledgment Settings

  • Set the Acknowledgment message that sends instantly.
  • Keep it short and channel‑agnostic.

Basic Reply Guardrails

  • Replies per thread: Max auto replies in a single conversation.
  • Reset window (minutes): Time before the counter resets.
  • Words per reply: Keeps responses concise.
  • Disallowed keywords: Prevents replies when sensitive terms appear.

Confidence Threshold

  • Set a value between 0 and 1.
  • Lower values make SIA more talkative; higher values keep it reserved.

Availability & Billing

  • Basic and Full modes may be locked based on your plan.
  • If a mode is locked, you’ll see an upgrade prompt.

Use Agents for Advanced Logic

For sentiment, rating, platform, or keyword‑based rules, create an agent under Agents & Workflows and add those conditions there.

Troubleshooting Auto‑Replies

  • If SIA isn't responding, confirm the program is enabled.
  • Verify your social media accounts are connected.
  • Check confidence threshold and Basic guardrails.
  • Use Agents for more targeted conditional replies.

Common Blockers & Fixes

  • Mode locked: Basic or Full is unavailable on your plan. Use Instant acknowledgment or upgrade.
  • No replies sent: enable the program and lower the confidence threshold.
  • Replies are too short: increase Words per reply in Basic mode.

Next Steps

Need Help?

Questions about SIA auto-replies or workflow setup? Contact our Support Team or explore our FAQ section.

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