WhatsApp Groups

Socialone lets you create and manage WhatsApp groups directly from the Unified Inbox. Groups are invite-only and follow Meta Groups API constraints.

Overview links: Documentation Home · Viewing & Filtering Messages · Smart Replies with SIA

Where to Find This

• Open Messages from the main sidebar.
• Click New WhatsApp Group (group add icon) in the conversation sidebar header.
• Open a group conversation and use Manage group for members, invite links, and join requests.

How Group Creation Works

• Groups are invite-only. A unique invite link is generated after creation.
• You can add or remove participants and reset the invite link from the group panel.

Create a Group in Socialone

1. Go to Messages.
2. Click New WhatsApp Group.
3. Select the WhatsApp account.
4. Enter a group name and optional description.
5. Add participants (max 8).
6. Choose join approval mode and click Create Group.

Invite Link and Join Requests

• Use Manage group to copy or reset the invite link.
• If approval is required, review requests from the Join Requests tab.

Auto Replies and Keyword Replies

• Keyword replies: work the same as 1:1. When a keyword matches, the configured response is sent to the group.
• SIA auto replies: if enabled, group messages can trigger SIA responses that post back into the group. The system batches group context and uses an adaptive debounce (about 5 minutes down to 1 minute) so replies are not immediate on every message.
• If a workflow sends a direct reply (template, keyword reply, or SIA reply), the auto‑reply path is skipped for that message.

Meta Groups API Constraints

• Eligibility: Groups API requires an Official Business Account (OBA).
• Max participants per group: 8.
• Max groups per business number: 10,000.
• Max Cloud API businesses per group: 1.
• Template analytics are not available for group templates.
• Not supported: calling, view-once, disappearing messages, auth, commerce, and interactive messages.
• Groups are not available for Coexistence users or Multi-solution Conversations.

Next Steps

• Viewing & Filtering Messages
• Smart Replies with SIA
• Auto-replies with SIA