Reviews

Monitor, reply, and share reviews from platforms like Google and Facebook — all from a single dashboard. Socialone's Reviews section helps you stay engaged with your customers and maintain a strong online reputation.

Overview links: Documentation Home · Settings Overview

Where to Find This

• Reviews in the sidebar.
• You can also view reviews in Mentions (combined queue).

How Reviews Relate to Mentions

Mentions is the combined view for both reviews and comments. Use Mentions when you want a single queue, and use Reviews when you want a dedicated review-only workflow.

What Is the Reviews Section?

The Reviews section displays all the customer reviews your business receives on platforms like Google My Business and Facebook. You can view, filter, respond, and even share these reviews directly on your social channels — helping you turn customer feedback into marketing opportunities.

How to Use It

• Go to the Reviews section in the left sidebar.
• View customer reviews along with their sentiment (Positive, Neutral, Negative).
• Use Filters to narrow reviews by platform, sentiment, topic, reply status, or attention level.
• Click Reply to respond manually or use Ask SIA to generate an AI-powered reply.
• Click Send to post your reply to the review platform instantly.
• Click Share to publish great reviews on your social media platforms.

Key Features

• Multi-Platform: Google and Facebook reviews in one view.
• AI-Powered Replies: Save time with responses generated by SIA, your AI assistant.
• Sentiment Detection: Identify review tone instantly using sentiment tags.
• Filters & Labels: Sort by replied/unreplied, sentiment, or platforms.
• Social Sharing: Instantly share 5-star reviews on platforms like Facebook, Instagram, and more.

Automate Review Handling

Use workflows to auto-reply, create tickets, or trigger alerts when certain reviews arrive. See Workflow Automation for setup.

Benefits of Using Socialone Reviews

• Improve customer satisfaction by responding quickly to reviews.
• Showcase positive feedback on social media to build trust and attract new customers.
• Use filters and attention flags to never miss important or urgent feedback.
• Save time and maintain tone consistency using SIA-generated replies.

Next Steps

• Mentions
• Comments
• Agents & Workflows
• Auto‑Replies (Messages)

Need Help?

Need assistance managing or replying to reviews? Visit our Support Center or check out the FAQs for quick answers.