Comments

See, reply to, and share social media comments — all from one place. Socialone's Comments section lets you stay connected with your audience on platforms like Instagram and Facebook with ease.

Overview links: Documentation Home · Settings Overview

Where to Find This

• Comments in the sidebar.
• You can also view comments in Mentions (combined queue).

How Comments Relate to Mentions

Mentions is the combined view for both comments and reviews. Use Mentions when you want a single queue, and use Comments when you want a dedicated comment-only workflow.

What Is the Comments Section?

The Comments section gathers all comments from your connected platforms (like Instagram and Facebook), and displays them in a single, easy-to-manage view. It provides real-time visibility of incoming comments, their sentiment (Positive, Neutral, Negative), and lets you reply or share them instantly.

How to Use It

• Open the Comments section from the left sidebar.
• Browse comments from all your connected accounts. Each comment will show the platform, sentiment, and timestamp.
• Use Filters to sort comments by platform, sentiment, reply status, or attention level.
• Click Reply to respond manually or click Ask SIA to generate a smart AI reply.
• Click Send to publish the reply back on the platform.
• Use the Share option to post positive or interesting comments to your social feed.

Key Features

• Unified Inbox: See all comments across platforms like Instagram and Facebook in one place.
• Sentiment Detection: Instantly identify whether a comment is positive, neutral, or negative.
• AI-Powered Replies: Generate smart replies using SIA with just one click.
• Advanced Filters: Filter comments by sentiment, reply status, and urgency ("Attention Needed").
• Social Sharing: Share impactful comments with your audience as social proof.

Automate Comment Handling

Use workflows to auto-reply, create tickets, or trigger alerts when certain comments arrive. See Workflow Automation for setup.

Benefits of Using Socialone Comments

• Engage with your community directly and faster.
• Never miss a customer comment or feedback.
• Address potential concerns instantly with smart replies.
• Use positive comments to promote your brand through sharing.
• Stay organized with filters and attention-needed tags.

Next Steps

• Mentions
• Reviews
• Agents & Workflows
• Auto‑Replies (Messages)

Need Help?

Have questions or need help with comment moderation? Visit our Support Center or check the FAQ page for quick answers.