OMS Settings

OMS Settings control how each WhatsApp account handles catalogs, shopping carts, shipping address collection, order confirmation, and payment requests.

Where to Find This

• Go to Settings → OMS Settings.
• Select the WhatsApp Account you want to configure.

WhatsApp Account & Commerce

• WhatsApp Account: the account whose commerce behavior you are editing.
• Show catalog storefront icon: displays the storefront icon and catalog browse button inside WhatsApp chat.
• Enable shopping cart: lets customers add products to a cart and send the cart to your business as an order message.
• Catalog feature not available: means WhatsApp Commerce is not active for the selected account.

Order Flow

• Manual: staff reviews the order, confirms it, and requests payment manually.
• Confirm → Pay: valid orders are auto-confirmed first, then a payment request is sent.
• Pay → Confirm: payment is requested first, and the order is confirmed only after payment is captured.
• Auto-collect shipping address: asks for a shipping address in WhatsApp for physical product orders.

WhatsApp Pay Fields

• UPI VPA (Merchant Handle): your registered UPI handle shown as the payee.
• Merchant Category Code (MCC): 4-digit business category code.
• UPI Purpose Code: payment purpose, such as purchase or merchant payment.
• Payment Note: optional customer-facing note, maximum 60 characters.
• Register with Meta: creates the payment configuration on the selected WhatsApp account.
• Importer details: business origin and address details required by Meta in some no-catalog payment cases.

Common Blockers

• No WhatsApp account: connect an active WhatsApp account first.
• Automated payment flow fails: add a valid UPI VPA and register with Meta.
• Catalog controls do not apply: confirm WhatsApp Commerce is available for the account.

Related Docs

• Commerce & Orders Overview
• Catalogs
• Order Lifecycle