In healthcare, trust is everything.
Patients don’t just choose a hospital based on credentials — they decide based on how the hospital communicates, responds, and follows up.
Socialone helps hospitals manage patient reviews, analyze structured feedback, and improve visibility and experience — across departments and platforms.
The Challenge: Patient Feedback — Disjointed, Missed, or Ignored
Most hospitals struggle with:
- Scattered Google reviews by department or location
- Missed or delayed replies on Facebook or Instagram comments
- Unstructured OPD/IPD feedback forms that never reach the right team
- No escalation process for complaints
- No visibility into recurring issues or team-level performance
Small lapses in follow-up can quickly lead to reputation damage.
The Solution: One Calm Platform for Reviews, Feedback, and Action
Socialone gives hospitals a unified system for managing feedback — both public and private — with structure, routing, and intelligence.
Centralized Review & Comment Management
Respond to Google and Facebook reviews and comments from one dashboard.
- Auto-replies for common review patterns
- Brand-toned templates to keep communication professional
- No login juggling between accounts
Smart Feedback Routing — Built for Hospital Operations
Patient feedback collected from OPD/IPD forms is full of real insight.
Socialone detects both sentiment (positive, negative) and intent, then routes it to the right team:
-
Complaint Intent → “Long wait time,” “Nurse was inattentive”
→ Routed to Admin or Ops via internal ticket -
Appreciation Intent → “The ICU team was excellent”
→ Logged and optionally routed for internal recognition -
Concern Intent → “I wasn’t told about discharge timelines”
→ Routed to IPD care team or billing -
Suggestion Intent → “Please add more seating in the OPD”
→ Logged for facility team
No auto-replies are sent here — just intelligent routing so the right team can act.
OPD vs IPD Feedback — Different Intent, Different Handling
Socialone lets you tag and route feedback differently based on care type:
-
OPD Feedback → Fast-paced, operational (reception, wait times, doctor coordination)
→ Routed to floor/clinic managers -
IPD Feedback → Longer-stay, emotionally deeper (nursing, rounds, billing, discharge)
→ Routed to patient care, nursing heads, or admin
Weekly Summaries with Actionable Insights
Beyond star ratings or comment counts, Socialone analyzes written feedback to give you:
- Department-wise recommendations
- Most mentioned pain points (e.g., “billing delay,” “confusion at discharge”)
- Praise trends (e.g., “Dr. Sinha appreciated across 3 patients”)
- Emerging keywords that signal rising issues
This lets you proactively address problems before they snowball.
AI-Powered Post Creation for Hospital Communication
Need to share OPD timings, introduce a new specialist, or promote a health awareness day?
Socialone makes it easy to generate and publish:
- Doctor intro posts, health tips, awareness content
- Multilingual support (English, Hindi, Kannada, etc.)
- Posts go out across Facebook, Instagram, and Google
No designers or copywriters needed — just meaningful content that keeps your hospital visible.
Stay Active on Google — Improve Local Discovery
Most patients first search “hospital near me.”
An active Google Business Profile (GBP) improves visibility and credibility.
Socialone helps your hospital:
- Keep every branch’s GBP regularly updated
- Share localized health tips and service updates
- Improve search ranking in Maps and local results
Real Case: 300-Bed Multispeciality Hospital
This hospital had top-tier doctors but unstructured public feedback and no visibility into recurring issues.
With Socialone:
- All reviews are managed and auto-replied where appropriate
- OPD/IPD feedback is tagged, routed, and ticketed internally
- Weekly summaries flag recurring issues like “delayed discharge”
- Staff appreciation is tracked and celebrated
- AI-generated content ensures regular posting across platforms
Result: Better patient follow-up, improved public reviews, and a hospital that listens.
Why Hospitals Choose Socialone
- Built for multispeciality, multi-department workflows
- Routes patient feedback smartly — not just replies to it
- Differentiates OPD/IPD feedback and treats it accordingly
- Helps maintain a consistent and informative digital presence
- Easy onboarding with no major system change required
The Impact
- 5× faster issue resolution via ticketing
- Improved ratings and response visibility
- Clear insight into how patients feel and why
- Recognition for teams doing great work
- Less communication pressure on doctors and admin staff
Ready to Simplify Patient Feedback & Visibility at Your Hospital?
Whether you're a 100-bed hospital or a nationwide network, Socialone helps you act on feedback, maintain visibility, and build lasting trust.
👉 Book a Demo
👉 Talk to Our Team
Socialone is the calm, intelligent layer between your hospital and your patients — helping you act faster, respond better, and lead with empathy.
