SIA for Retail — WhatsApp commerce, posts, reviews, and orders
SIA keeps retail content, reviews, WhatsApp outreach, product catalogs, and order follow-up running from one workspace — with image reading, voice note transcription, and WhatsApp Pay built in.
What does SIA handle for Retail teams?
Retail teams use SIA to stay consistent across posts, replies, campaigns, catalogs, and order follow-up while staff stay on the floor. Everything runs in one system — content, reviews, WhatsApp, products, orders, and inbox.
Schedule social and Google Business Profile posts together.
Auto‑reply to reviews and comments with on‑brand tone.
Send WhatsApp broadcasts, A/B test campaign variants, and review delivery performance.
Manage WhatsApp products, catalogs, variants, and order follow-up.
Bulk import product catalogs with images for faster setup.
Accept WhatsApp Pay orders with confirm-then-pay or pay-then-confirm flows.
SIA reads product photos, receipts, and screenshots customers send before composing every reply.
SIA transcribes customer voice notes so audio queries are handled exactly like text.
Comment severity detection (Low, Medium, High) routes urgent complaints to Attention Needed automatically.
See all messages in a unified inbox.
Track engagement and response quality.
Use Post Agent to draft social posts and send them for WhatsApp approval before publishing.
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SIA plans and publishes retail campaigns
Promotions, product drops, and in-store events go live across social and Google Business Profile from one brief.
SIA keeps seasonal content consistent across channels so your team isn’t stuck posting every day or juggling tools. Approvals and edits stay in one place, so launches move faster.
Commerce & Orders
WhatsApp commerce and order workflows for retail
Retail teams can keep products, WhatsApp catalog conversations, buyer questions, and order follow-up connected to the same inbox and contact history.
Add products manually or bulk import a CSV or ZIP with product images.
Use variants for size, color, material, and other buyer choices.
Send product cards in WhatsApp conversations when commerce is enabled.
Track order status, payment state, assignee, and order type from the orders queue.
Post Agent
Approve scheduled posts from WhatsApp before they go live
Post Agent drafts social posts from the content plan, sends each draft to one configured WhatsApp approval number, and publishes only after approval. Use it when Retail teams need consistent posting without losing final review control.
Set one WhatsApp approval number with country code and receiving number.
Choose frequency, day, time, eligible accounts, look-ahead window, and approval expiry.
Approve, regenerate, or reject each draft before Socialone publishes it.
Setup guides to get started fast
Connect your social channels
Link Instagram, Facebook, Google Business Profile, and more.
WhatsApp Template Flow Builder
Build templates and connect flow buttons.
Broadcast A/B Testing
Compare WhatsApp broadcast variants before scaling a send.
WhatsApp Flow Forms
Create form-based WhatsApp flows for feedback or intake.
Commerce & Orders
Set up WhatsApp catalogs, products, carts, and orders.
Post Agent approvals
Approve, regenerate, or reject scheduled post drafts from WhatsApp.
Unified Inbox basics
See and filter all conversations in one place.
Smart replies with SIA
Use AI-assisted replies for faster responses.
Related blog posts
WhatsApp Broadcast A/B Testing: How to Find the Template That Actually Converts
Run WhatsApp broadcast A/B tests by splitting your contact list across two template variants, measuring delivery, read, and reply rates, and scaling the winning version.
Post Agent: Approve Scheduled Social Posts from WhatsApp Before They Go Live
Post Agent drafts social posts from a content plan and sends each draft to one WhatsApp approval number. The post only publishes after the approver replies with approval — rejections and regeneration requests are also handled in the same chat.
WhatsApp Broadcasts & Scheduled Workflows: A Practical Playbook
Use this playbook to plan WhatsApp broadcasts, schedule follow-ups, and connect workflows so every campaign has a clear goal, timing, and reply path.
Why do Retail teams switch to SIA?
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Schedule social and Google Business Profile posts together.
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Auto‑reply to reviews and comments with on‑brand tone.
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Send WhatsApp broadcasts, A/B test campaign variants, and review delivery performance.
What customers say
Neeraj Bajaj
Owner, The Spice Corner
SIA wrote our entire Diwali campaign in one afternoon — captions, images, and the WhatsApp broadcast. We used to spend a week on that.
Karthik Subramaniam
Regional Head, Fashion Hub
The unified inbox changed everything. Our team handles Instagram, WhatsApp, and Facebook from one screen. SIA takes the routine replies; we focus on the relationships.
People also ask
What are the most common workflows?
Schedule social and Google Business Profile posts together. Auto‑reply to reviews and comments with on‑brand tone. Send WhatsApp broadcasts, A/B test campaign variants, and review delivery performance.
Which channels can teams manage?
Socialone supports Instagram, Facebook, Google Business Profile, and WhatsApp.
How do teams handle reviews and replies?
Reviews and messages are managed in one inbox with response templates and routing rules.
What does a simple setup look like?
Connect channels, set up WhatsApp templates and flows, and publish content from one calendar.