SIA for E-Commerce — WhatsApp commerce, products, and customer care
SIA runs e‑commerce campaigns, WhatsApp flows, product catalogs, WhatsApp Pay orders, image reading, voice transcription, and review replies in one platform.
What does SIA handle for Ecommerce teams?
E‑commerce teams use SIA to keep campaigns, product chats, orders, reviews, and customer replies consistent while buyers get faster responses.
Unified inbox for customer queries.
Auto‑reply to reviews and comments.
WhatsApp broadcasts, A/B tests, and post‑purchase flows.
Manage products, variants, catalogs, and WhatsApp order follow-up.
Per-catalog availability overrides so the same product can show different availability across channels.
Bulk import products with CSV or ZIP image files.
Accept WhatsApp Pay orders with confirm-then-pay or pay-then-confirm flows.
SIA reads product photos, return images, and screenshots buyers send before composing every reply.
SIA transcribes voice notes so audio order queries are handled the same as text.
Comment severity detection surfaces urgent buyer complaints in Attention Needed for faster triage.
Scheduled product promotions.
Engagement and sentiment tracking.
Send product cards in WhatsApp conversations when commerce is enabled.
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SIA launches product campaigns
Product drops and offers publish across social and Google Business Profile from one brief.
Keep content consistent without extra tools or manual formatting, even during peak launches. Campaigns stay on time across channels.
Commerce & Orders
WhatsApp commerce, catalogs, and order follow-up for e-commerce
E-commerce teams can move from campaign interest to product chat and order follow-up without losing customer context.
Bulk import product catalogs with hosted image URLs or ZIP image files.
Sync eligible products to a commerce Meta catalog for WhatsApp product messaging.
Send single or multiple products in active WhatsApp conversations.
Use order lifecycle states to manage payment, shipping, delivery, completion, and cancellation.
Post Agent
Approve scheduled posts from WhatsApp before they go live
Post Agent drafts social posts from the content plan, sends each draft to one configured WhatsApp approval number, and publishes only after approval. Use it when Ecommerce teams need consistent posting without losing final review control.
Set one WhatsApp approval number with country code and receiving number.
Choose frequency, day, time, eligible accounts, look-ahead window, and approval expiry.
Approve, regenerate, or reject each draft before Socialone publishes it.
Setup guides to get started fast
Connect your social channels
Link Instagram, Facebook, Google Business Profile, and more.
WhatsApp Template Flow Builder
Build templates and connect flow buttons.
Broadcast A/B Testing
Compare WhatsApp broadcast variants before scaling a send.
WhatsApp Flow Forms
Create form-based WhatsApp flows for feedback or intake.
Commerce & Orders
Set up WhatsApp catalogs, products, carts, and orders.
Post Agent approvals
Approve, regenerate, or reject scheduled post drafts from WhatsApp.
Unified Inbox basics
See and filter all conversations in one place.
Smart replies with SIA
Use AI-assisted replies for faster responses.
Related blog posts
WhatsApp Broadcast A/B Testing: How to Find the Template That Actually Converts
Run WhatsApp broadcast A/B tests by splitting your contact list across two template variants, measuring delivery, read, and reply rates, and scaling the winning version.
WhatsApp Broadcasts & Scheduled Workflows: A Practical Playbook
Use this playbook to plan WhatsApp broadcasts, schedule follow-ups, and connect workflows so every campaign has a clear goal, timing, and reply path.
Why do Ecommerce teams switch to SIA?
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Unified inbox for customer queries.
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Auto‑reply to reviews and comments.
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WhatsApp broadcasts, A/B tests, and post‑purchase flows.
What customers say
Tanvir Ahmed
Founder, Craftly
SIA generated 30 Instagram posts for our launch in under an hour — each one with a different image. We would have spent ₹30,000 on a content agency.
People also ask
What are the most common workflows?
Unified inbox for customer queries. Auto‑reply to reviews and comments. WhatsApp broadcasts, A/B tests, and post‑purchase flows.
Which channels can teams manage?
Socialone supports Instagram, Facebook, Google Business Profile, and WhatsApp.
How do teams handle reviews and replies?
Reviews and messages are managed in one inbox with response templates and routing rules.
What does a simple setup look like?
Connect channels, set up WhatsApp templates and flows, and publish content from one calendar.